[{"data":1,"prerenderedAt":3578},["ShallowReactive",2],{"en-blog/office-manager-skills":3,"en-global-content":887,"en-article-global-content":2115,"en-blog-article-more-articles-dc6c2394-55ec-4612-aef1-8ca53ab072c7":2377,"en-blog-article-more-articles-266518264":3573},{"name":4,"created_at":5,"published_at":6,"updated_at":7,"id":8,"uuid":9,"content":10,"slug":875,"full_slug":876,"sort_by_date":26,"position":877,"tag_list":878,"is_startpage":29,"parent_id":879,"meta_data":26,"group_id":880,"first_published_at":881,"release_id":26,"lang":33,"path":26,"alternates":882,"default_full_slug":876,"translated_slugs":883},"What is an office manager? 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Maxime joined Spendesk in 2021 and has grown steadily through the ranks since, becoming our resident finance engineer.","text","maxime-reding","blog/author/maxime-reding",-1140,[],176408854,"21643648-1964-4f50-93e1-adc353a4c358","2026-03-17T08:43:08.491Z",[],[93,94,95],{"path":85,"name":26,"lang":37,"published":26},{"path":85,"name":26,"lang":39,"published":26},{"path":85,"name":26,"lang":41,"published":26},[97],{"name":98,"created_at":99,"published_at":100,"updated_at":101,"id":102,"uuid":103,"content":104,"slug":114,"full_slug":115,"sort_by_date":26,"position":116,"tag_list":117,"is_startpage":29,"parent_id":118,"meta_data":26,"group_id":119,"first_published_at":120,"release_id":26,"lang":33,"path":26,"alternates":121,"default_full_slug":115,"translated_slugs":122,"_stopResolving":42},"Future of work","2022-10-19T17:58:00.502Z","2026-09-29T09:14:07.876Z","2026-09-29T09:14:07.891Z",206171446,"dc6c2394-55ec-4612-aef1-8ca53ab072c7",{"seo":105,"_uid":113,"name":98,"component":22},[106],{"_uid":107,"noIndex":29,"component":108,"metaFields":109},"0d0b15a8-8af2-4d80-9749-12fe46dfbf1c","seo",{"_uid":110,"plugin":111,"description":112},"cb5099bf-5bec-467c-9f22-fa46fd8c4ce1","meta-fields","How remote and hybrid work are changing finance operations: distributed teams, digital-first processes, and new expectations for company spending.","6a11bb23-b7c4-47eb-b4c8-09dd70838dde","future-of-work","blog/topic/future-of-work",-500,[],176456153,"21f2ff82-846a-45b1-99c6-c5aed779020a","2022-11-02T15:24:40.756Z",[],[123,124,125],{"path":115,"name":26,"lang":37,"published":26},{"path":115,"name":26,"lang":39,"published":26},{"path":115,"name":26,"lang":41,"published":26},{"type":74,"attrs":127,"content":128},{"backgroundColor":26},[129,134,140,146,153,197,202,208,214,220,270,276,281,286,291,316,321,327,332,338,343,348,353,358,363,368,373,378,383,388,393,398,476,482,487,493,499,505,510,516,521,527,533,538,544,550,555,561,567,572,578,584,589,595,601,606,612,618,624,630,635,641,647,652,658,664,670,675,678,683,689,694,700,705,711,716,722,727,733,738,744,749,755,760],{"type":77,"attrs":130,"content":131},{"textAlign":26,"key":79},[132],{"text":133,"type":83},"Office managers are the people keeping workplaces running smoothly, often without anyone noticing just how much they do. From organising the office and managing suppliers to supporting employees and keeping budgets under control, it's a role that involves wearing plenty of different hats.",{"type":77,"attrs":135,"content":137},{"textAlign":26,"key":136},"p-1",[138],{"text":139,"type":83},"But because so much of their work happens behind the scenes, there's often confusion about what an office manager actually does and which skills are most important. As workplaces evolve, so does the role. Hybrid working, digital tools and AI-powered automation are changing how offices operate, creating new opportunities for office managers to spend less time on administration and more time improving the employee experience.",{"type":77,"attrs":141,"content":143},{"textAlign":26,"key":142},"p-2",[144],{"text":145,"type":83},"Whether you're hiring for the role or looking to develop your own career, this guide explains the key office manager skills, duties and responsibilities needed to succeed.",{"type":147,"attrs":148,"content":150},"heading",{"level":149,"textAlign":26},2,[151],{"text":152,"type":83},"Key takeaways",{"type":154,"content":155},"bullet_list",[156,165,173,181,189],{"type":157,"content":158},"list_item",[159],{"type":77,"attrs":160,"content":162},{"textAlign":26,"key":161},"p-3",[163],{"text":164,"type":83},"Office managers oversee the day-to-day operations of a workplace, helping employees work efficiently in a safe, organised environment.",{"type":157,"content":166},[167],{"type":77,"attrs":168,"content":170},{"textAlign":26,"key":169},"p-4",[171],{"text":172,"type":83},"Office manager responsibilities vary by company size, from HR and finance administration in smaller businesses to dedicated facilities and workplace management in larger organisations.",{"type":157,"content":174},[175],{"type":77,"attrs":176,"content":178},{"textAlign":26,"key":177},"p-5",[179],{"text":180,"type":83},"Essential skills include adaptability, communication, organisation, autonomy, problem-solving and budgeting.",{"type":157,"content":182},[183],{"type":77,"attrs":184,"content":186},{"textAlign":26,"key":185},"p-6",[187],{"text":188,"type":83},"Digital tools and AI can help office managers automate repetitive tasks, manage expenses, organise schedules and improve workplace operations.",{"type":157,"content":190},[191],{"type":77,"attrs":192,"content":194},{"textAlign":26,"key":193},"p-7",[195],{"text":196,"type":83},"Successful office managers combine practical operational skills with strong interpersonal abilities and the confidence to manage competing priorities.",{"type":147,"attrs":198,"content":199},{"level":149,"textAlign":26},[200],{"text":201,"type":83},"What is an office manager?",{"type":77,"attrs":203,"content":205},{"textAlign":26,"key":204},"p-8",[206],{"text":207,"type":83},"An office manager is responsible for keeping a workplace organised, functional and welcoming. They oversee the day-to-day operations that allow employees to focus on their work, from maintaining office facilities and coordinating suppliers to handling administrative tasks.",{"type":77,"attrs":209,"content":211},{"textAlign":26,"key":210},"p-9",[212],{"text":213,"type":83},"One of their main responsibilities is ensuring the office is a safe, comfortable and productive environment. Depending on the company, they may also support finance, HR, IT and workplace operations. Office managers play a particularly important role in hybrid workplaces. With employees dividing their time between home and the office, they help ensure the physical workspace supports collaboration, employee wellbeing and the needs of different teams.",{"type":77,"attrs":215,"content":217},{"textAlign":26,"key":216},"p-10",[218],{"text":219,"type":83},"There's no single definition of an office manager, and the title can vary between organisations. Similar roles may include:",{"type":154,"content":221},[222,230,238,246,254,262],{"type":157,"content":223},[224],{"type":77,"attrs":225,"content":227},{"textAlign":26,"key":226},"p-11",[228],{"text":229,"type":83},"Workplace manager",{"type":157,"content":231},[232],{"type":77,"attrs":233,"content":235},{"textAlign":26,"key":234},"p-12",[236],{"text":237,"type":83},"Facilities manager",{"type":157,"content":239},[240],{"type":77,"attrs":241,"content":243},{"textAlign":26,"key":242},"p-13",[244],{"text":245,"type":83},"Administrative manager",{"type":157,"content":247},[248],{"type":77,"attrs":249,"content":251},{"textAlign":26,"key":250},"p-14",[252],{"text":253,"type":83},"Office administrator",{"type":157,"content":255},[256],{"type":77,"attrs":257,"content":259},{"textAlign":26,"key":258},"p-15",[260],{"text":261,"type":83},"Workplace experience manager",{"type":157,"content":263},[264],{"type":77,"attrs":265,"content":267},{"textAlign":26,"key":266},"p-16",[268],{"text":269,"type":83},"Office coordinator",{"type":77,"attrs":271,"content":273},{"textAlign":26,"key":272},"p-17",[274],{"text":275,"type":83},"While these positions can overlap, they aren't always interchangeable. A facilities manager, for example, may focus more heavily on building maintenance and safety, while a workplace experience manager may concentrate on employee services and the office environment. The exact responsibilities depend on the company's size, structure and industry.",{"type":147,"attrs":277,"content":278},{"level":149,"textAlign":26},[279],{"text":280,"type":83},"The office manager's role and responsibilities",{"type":77,"attrs":282,"content":283},{"textAlign":26,"key":79},[284],{"text":285,"type":83},"Office manager duties vary considerably depending on the organisation. At a small startup, one person might handle everything from ordering equipment to processing invoices. In a larger company, the role is more likely to focus on a specific area of workplace operations. Regardless of company size, office managers need to understand the workplace policies and relevant health, safety and employment requirements that affect their responsibilities. They don't necessarily need to be legal experts, but they should know when specialist advice is required.",{"type":77,"attrs":287,"content":288},{"textAlign":26,"key":136},[289],{"text":290,"type":83},"Office management responsibilities are often divided into two broad categories:",{"type":154,"content":292},[293,305],{"type":157,"content":294},[295],{"type":77,"attrs":296,"content":297},{"textAlign":26,"key":142},[298,303],{"text":299,"type":83,"marks":300},"Hard services:",[301],{"type":302},"bold",{"text":304,"type":83}," Building maintenance, security, workplace safety, equipment, utilities and other technical facilities requirements.",{"type":157,"content":306},[307],{"type":77,"attrs":308,"content":309},{"textAlign":26,"key":161},[310,314],{"text":311,"type":83,"marks":312},"Soft services:",[313],{"type":302},{"text":315,"type":83}," Office supplies, catering, events, cleaning, employee amenities and services that support the workplace experience.",{"type":77,"attrs":317,"content":318},{"textAlign":26,"key":169},[319],{"text":320,"type":83},"In practice, office managers frequently oversee both, along with a range of administrative responsibilities. Let's look at how the role changes across different company sizes.",{"type":147,"attrs":322,"content":324},{"level":323,"textAlign":26},3,[325],{"text":326,"type":83},"Office manager responsibilities – small companies",{"type":77,"attrs":328,"content":329},{"textAlign":26,"key":177},[330],{"text":331,"type":83},"At startups and smaller businesses, an office manager may be one of the first people hired to oversee internal operations. Without dedicated HR, finance or facilities teams, they often take responsibility for tasks that would be distributed across several departments in a larger organisation. This makes adaptability, organisation and the ability to work independently especially important.",{"type":147,"attrs":333,"content":335},{"level":334,"textAlign":26},4,[336],{"text":337,"type":83},"Payroll",{"type":77,"attrs":339,"content":340},{"textAlign":26,"key":185},[341],{"text":342,"type":83},"In some small businesses, office managers support payroll administration by collecting employee information, tracking relevant changes and coordinating with an accountant or payroll provider. Payroll involves sensitive personal information and specific legal requirements, so specialist software or external payroll support can help reduce manual work and compliance risks. Rather than handling every payroll calculation themselves, office managers may coordinate the process and ensure accurate information reaches the people responsible.",{"type":147,"attrs":344,"content":345},{"level":334,"textAlign":26},[346],{"text":347,"type":83},"Human resources",{"type":77,"attrs":349,"content":350},{"textAlign":26,"key":193},[351],{"text":352,"type":83},"Office managers frequently support HR activities, particularly employee onboarding and the everyday administration involved in managing a team. This might include organising interviews, preparing new starters' workspaces, coordinating IT equipment or arranging introductions across departments.",{"type":77,"attrs":354,"content":355},{"textAlign":26,"key":204},[356],{"text":357,"type":83},"They may also help organise training sessions, maintain relevant employee records and support internal events. As the business grows, these tasks are often transferred to a dedicated HR team, leaving the office manager to focus on workplace operations and administrative support.",{"type":147,"attrs":359,"content":360},{"level":334,"textAlign":26},[361],{"text":362,"type":83},"Finance",{"type":77,"attrs":364,"content":365},{"textAlign":26,"key":210},[366],{"text":367,"type":83},"In smaller companies, office managers may also support the finance function. Their responsibilities can include managing supplier invoices, processing employee expenses, monitoring office budgets and keeping records of business purchases.",{"type":77,"attrs":369,"content":370},{"textAlign":26,"key":216},[371],{"text":372,"type":83},"They may work closely with an accountant or external finance provider rather than taking responsibility for complex accounting or financial reporting. Using spend management software can make these processes easier by centralising purchases, collecting receipts and helping employees follow approval policies. For example, instead of collecting paper receipts and manually updating spreadsheets, an office manager can use digital tools to track purchases and share the relevant information with finance.",{"type":147,"attrs":374,"content":375},{"level":334,"textAlign":26},[376],{"text":377,"type":83},"Facilities management",{"type":77,"attrs":379,"content":380},{"textAlign":26,"key":226},[381],{"text":382,"type":83},"Facilities management is a core responsibility for office managers of businesses of all sizes. This includes maintaining relationships with building managers, arranging repairs, coordinating contractors and ensuring the office has the equipment and supplies employees need.",{"type":77,"attrs":384,"content":385},{"textAlign":26,"key":234},[386],{"text":387,"type":83},"It also involves scheduling maintenance, managing office services and reporting workplace issues before they become larger problems. Office managers may coordinate health and safety activities alongside designated specialists, ensuring that the workplace remains functional and that relevant concerns are addressed.",{"type":147,"attrs":389,"content":390},{"level":323,"textAlign":26},[391],{"text":392,"type":83},"Office manager responsibilities – medium-sized companies",{"type":77,"attrs":394,"content":395},{"textAlign":26,"key":242},[396],{"text":397,"type":83},"As companies grow, finance and HR responsibilities tend to move to dedicated teams. Office managers can then focus more closely on creating an efficient and comfortable working environment. Their responsibilities may include:",{"type":154,"content":399},[400,407,414,421,428,436,444,452,460,468],{"type":157,"content":401},[402],{"type":77,"attrs":403,"content":404},{"textAlign":26,"key":250},[405],{"text":406,"type":83},"Scheduling meetings and coordinating office calendars.",{"type":157,"content":408},[409],{"type":77,"attrs":410,"content":411},{"textAlign":26,"key":258},[412],{"text":413,"type":83},"Welcoming visitors and organising company visits.",{"type":157,"content":415},[416],{"type":77,"attrs":417,"content":418},{"textAlign":26,"key":266},[419],{"text":420,"type":83},"Planning internal events, team activities and company meetings.",{"type":157,"content":422},[423],{"type":77,"attrs":424,"content":425},{"textAlign":26,"key":272},[426],{"text":427,"type":83},"Managing deliveries, post and office supplies.",{"type":157,"content":429},[430],{"type":77,"attrs":431,"content":433},{"textAlign":26,"key":432},"p-18",[434],{"text":435,"type":83},"Ordering and maintaining furniture, equipment and other workplace resources.",{"type":157,"content":437},[438],{"type":77,"attrs":439,"content":441},{"textAlign":26,"key":440},"p-19",[442],{"text":443,"type":83},"Supporting employee onboarding and coordinating workplace access.",{"type":157,"content":445},[446],{"type":77,"attrs":447,"content":449},{"textAlign":26,"key":448},"p-20",[450],{"text":451,"type":83},"Managing relationships with landlords, contractors and suppliers.",{"type":157,"content":453},[454],{"type":77,"attrs":455,"content":457},{"textAlign":26,"key":456},"p-21",[458],{"text":459,"type":83},"Monitoring office budgets, contracts and recurring costs.",{"type":157,"content":461},[462],{"type":77,"attrs":463,"content":465},{"textAlign":26,"key":464},"p-22",[466],{"text":467,"type":83},"Coordinating office arrangements for hybrid employees.",{"type":157,"content":469},[470],{"type":77,"attrs":471,"content":473},{"textAlign":26,"key":472},"p-23",[474],{"text":475,"type":83},"Providing administrative support to different departments when needed.",{"type":77,"attrs":477,"content":479},{"textAlign":26,"key":478},"p-24",[480],{"text":481,"type":83},"At this stage, office managers often become an important link between employees, suppliers and internal teams. They need to balance everyday requests with longer-term projects such as office improvements, workspace planning and cost management.",{"type":147,"attrs":483,"content":484},{"level":323,"textAlign":26},[485],{"text":486,"type":83},"Office manager responsibilities – large companies",{"type":77,"attrs":488,"content":490},{"textAlign":26,"key":489},"p-25",[491],{"text":492,"type":83},"In larger organisations, office management responsibilities are often divided between several specialists. A company may have separate teams for facilities management, workplace experience, administration, security and employee services.",{"type":77,"attrs":494,"content":496},{"textAlign":26,"key":495},"p-26",[497],{"text":498,"type":83},"Office managers may oversee one particular workplace, manage larger budgets or coordinate external service providers across multiple locations. The role can become more strategic, with greater emphasis on supplier performance, workplace efficiency, budgeting and employee experience.",{"type":77,"attrs":500,"content":502},{"textAlign":26,"key":501},"p-27",[503],{"text":504,"type":83},"For example, an office manager might analyse office occupancy, review supplier contracts or coordinate a major workplace redesign. Although the scope may be more specialised, the organisational and communication skills required are just as important.",{"type":147,"attrs":506,"content":507},{"level":149,"textAlign":26},[508],{"text":509,"type":83},"Top skills for office managers",{"type":77,"attrs":511,"content":513},{"textAlign":26,"key":512},"p-28",[514],{"text":515,"type":83},"Office management is a varied role, and the most important skills often combine practical knowledge with strong interpersonal abilities. A successful office manager needs to organise resources, communicate effectively and respond to unexpected problems without losing track of longer-term priorities. So, what skills should an office manager have?",{"type":147,"attrs":517,"content":518},{"level":323,"textAlign":26},[519],{"text":520,"type":83},"Adaptability",{"type":77,"attrs":522,"content":524},{"textAlign":26,"key":523},"p-29",[525],{"text":526,"type":83},"Late delivery? Unexpected maintenance issue? A last-minute change to an important meeting? Office managers regularly deal with situations that don't go according to plan. Adaptability means responding calmly to changing circumstances, identifying practical solutions and adjusting priorities when necessary.",{"type":77,"attrs":528,"content":530},{"textAlign":26,"key":529},"p-30",[531],{"text":532,"type":83},"Because no two days are exactly alike, an office manager who can manage uncertainty without disrupting the wider team is especially valuable. Problem-solving also plays an important role. It's not always possible to prevent issues, but being able to assess a situation and resolve it efficiently can minimise disruption.",{"type":147,"attrs":534,"content":535},{"level":323,"textAlign":26},[536],{"text":537,"type":83},"Good communication",{"type":77,"attrs":539,"content":541},{"textAlign":26,"key":540},"p-31",[542],{"text":543,"type":83},"Office managers communicate with almost everyone in a business, from employees and senior managers to suppliers, contractors and building owners. They need to explain information clearly, share updates and ensure the right people understand what needs to happen.",{"type":77,"attrs":545,"content":547},{"textAlign":26,"key":546},"p-32",[548],{"text":549,"type":83},"That might involve sending a Slack message about maintenance work, negotiating with a supplier or coordinating arrangements for a company event. Good communication is about more than passing on information. It also means listening to employee concerns, understanding different needs and resolving misunderstandings before they become bigger problems. Simple, accessible language is usually the most effective approach.",{"type":147,"attrs":551,"content":552},{"level":323,"textAlign":26},[553],{"text":554,"type":83},"Autonomy",{"type":77,"attrs":556,"content":558},{"textAlign":26,"key":557},"p-33",[559],{"text":560,"type":83},"Office managers often work independently, particularly in smaller businesses where they may be the only person responsible for workplace operations. They need to make decisions, manage priorities and take action without waiting for detailed instructions.",{"type":77,"attrs":562,"content":564},{"textAlign":26,"key":563},"p-34",[565],{"text":566,"type":83},"Being proactive is equally important. A good office manager doesn't just respond when office supplies run out or equipment stops working. They anticipate what might be needed, plan ahead and establish processes that prevent avoidable problems. Autonomy also involves recognising when a decision requires additional approval or specialist support.",{"type":147,"attrs":568,"content":569},{"level":323,"textAlign":26},[570],{"text":571,"type":83},"Budgeting",{"type":77,"attrs":573,"content":575},{"textAlign":26,"key":574},"p-35",[576],{"text":577,"type":83},"Office managers are often responsible for significant everyday spending, including office supplies, equipment, catering, maintenance and events. While they don't necessarily need the financial expertise of an accountant, they should understand how to plan, monitor and manage a budget.",{"type":77,"attrs":579,"content":581},{"textAlign":26,"key":580},"p-36",[582],{"text":583,"type":83},"This includes comparing supplier quotes, tracking expenses, identifying unnecessary costs and ensuring purchases follow company policies. For example, an office manager organising a company event might need to balance venue, catering, equipment and travel costs against an agreed budget. A budget template or digital spend management tool can help keep this information organised and make spending easier to review.",{"type":147,"attrs":585,"content":586},{"level":323,"textAlign":26},[587],{"text":588,"type":83},"Organisation and time management",{"type":77,"attrs":590,"content":592},{"textAlign":26,"key":591},"p-37",[593],{"text":594,"type":83},"With so many competing responsibilities, strong organisation is one of the most useful office management skills. Office managers may need to coordinate several suppliers, arrange employee onboarding, plan an event and respond to urgent workplace issues in the same week.",{"type":77,"attrs":596,"content":598},{"textAlign":26,"key":597},"p-38",[599],{"text":600,"type":83},"Being organised means understanding which tasks need immediate attention, which can be scheduled and which depend on other people. Project management tools, shared calendars and clear processes can help office managers track responsibilities without relying entirely on emails or personal to-do lists. 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